Frequently Asked Questions
Return & Refund
WHAT IS THE RETURN PERIOD?
The return period is 30 days, starting from the date of receiving.
CAN I GET A REFUND?
Yes, you can get a full refund if you have received a defective or incorrect item and we pay the shipping fee for sending item back. Please note that customers responsible for the shipping back fee for any product that has been shipped and received without quality problem. Detailed info please see Returns & Refunds.
Shipping
WHAT IS THE DELIVERY TIME NORMALLY?
Handling time: 1-2 working days.
Shipping delivery days usually take 5-10 Working Days.
WHAT IS THE AVERAGE LEAD TIME FOR CUSTOMIZED PRODUCT?
The average lead time for customized product is 15 working days.
DO YOU SHIP WORLDWIDE?
Yes, we ship everywhere in the world.
DO YOU CHARGE FOR SHIPPING?
No, shipping is free.
Products
CAN THE PRODUCT BE CUSTOMIZED?
Yes, Most products can be made according to the specifications or color that you require.
IS THE PRODUCT DELIVERED ASSEMBLED?
No, the product is delivered not assembled. You have to install it by youself.
IF SOME OF THE GLASS PIECES ARE BROKEN WHEN YOU RECEIVE THE BLOWN GLASS CHANDELIER, WHAT SHOULD YOU DO?
Don't worry. We are aware that breakage can occur during shipping, so we always include an extra 10% of glass pieces in your parcel to account for this possibility. If you discover that too many pieces are broken and you don't have enough glass to fully install the chandelier, please contact us. We'll be happy to send you new pieces at no cost.